Professional Diploma in Hospitality (e-class)
Education: In person
Duration: 120 hours
Language: Greek
Practice: Three months paid at the end of the programme
Start date: October 2023
To Professional Diploma in Hopsitality is an innovation of the Academy of Hotelbrain as it enables the remote monitoring of an integrated hotel program.
The modules you will be trained in are a mix of F&B and the Rooms Division Management και οι καθηγητές σας έχουν σχεδιάσει ένα πρότυπο Role Playing training program which will prepare you in a complex way for the needs of hotel businesses.
- Customer service
- Arrivals – Departures
- Guest Relations
- Guest Loyalty Club
- Allotment – Corporate clients
- Computer applications – Pylon
- HACCP (Consumer – Worker Safety Offer)
- Create Menu & Wine List
- Economic Analysis – Pricing
- Logistics – Inventory Management
- Methods – Tactics to Increase Sales
- Wine – Food Pairing Rules
Nikolaos Kondylakis
Nikolaos Kondylakis has studied Organization and Management of Tourism Businesses at the University of the Aegean and holds degrees from the School of Tourism Professions and Bar & Restaurant Management from the Le monde School. After an important professional career as an executive and manager in the restaurants and bars of the Caravel, Cape Sounio and Margi Hotel, he chooses the last 15 years and utilizes his valuable knowledge and experience in the organization of private events, social gatherings and complete menus of quality meals.
In 2016 he founded the company The Key People - VIP & Luxury Services with the aim of providing private meals in VIP holiday homes and yachts. At the same time, he has created - and is constantly developing - successful business partnerships focusing on the management of Cocktail Bars and Wine Bar Restaurants throughout Greece.
Having a special love for young people who invest their professional future in Tourism, he chooses to share the experience, knowledge, philosophy and culture he has cultivated during his personal journey over the years.
Dimitra Koukaki
Dimitra Koukaki is a certified Professor of Tourism & Hotel Business and International Hospitality Expert with many years of international professional experience in Switzerland, Cyprus and Greece. She is a graduate of the Thessaloniki School of Tourism Professions and the DCT International Hotel & Tourism Management School in Switzerland.
She has extensive experience in five-star hotel businesses such as Porto Carras Grand Resort, Athens Holiday Inn, Astir Palace Vouliagmenis, Classical Hotels Daskalantonakis Group and Athens Imperial Hotel, as a Front Office Shift Leader and as a Reservations Agent. Having developed many skills such as good interpersonal - personalized relationships, customer-centric philosophy, analytical thinking, direct decision-making, methodical and organizational skills, she stands out for her dynamic offering in the Tourism industry.
Recently, she took on a new challenge, that of imparting experience and knowledge in the field of training with particular emphasis on the development of professional skills such as effective communication and customer service, teamwork and leadership, thus helping students to acquire professional behavior and proper hotel education.
Emmanuela Kouyoumitzaki
Emmanuella Kougioumitzakis is a graduate of the School of Tourism & Hotel Management of the National & Kapodistrian University of Athens with many years of professional experience.
He has extensive experience in five star Hotels such as Patmos Aktis Suites & Spa, Atlantica Kalliston Resort, Fodele Beach & Water Park Holiday Resort, Stella Island Resort & Spa as Front Office Shift Leader and Reservations Agent. Having developed many skills such as good interpersonal - personalized relationships, customer-centric philosophy, analytical thinking, direct decision-making, methodicality and organization.
It has now taken on a new challenge, that of transferring experience and knowledge in the training part, with particular emphasis on the development of professional skills such as effective communication and customer service, teamwork and leadership, thus helping students to acquire a professional attitude and proper hotel education.
Students at the end of the program will be certified with a Certificate of Attendance from the Lifelong Learning Center (LLL) HotelBrain Academy.
HotelBrain Academy is a certified by the Ministry of Education and the EOPPEP Lifelong Learning Center (K.D.V.M. (license no. 29755/K6/15.3.2023 - Gazette B 1792/2023).
With your participation in the program you are entitled to free participation in the"Career Days" that HotelBrain Group implements every year, where you will meet and talk to the Managers of all 110 hotels of the Group.
