Front Office and Reception Management
Education: In person & Online
Duration: 150 hours
Language: Greek
Job offer : Paid work offered at the end of the programme.
Start date: October 2026
FRONT OFFICE AND RECEPTION MANAGEMENT
The aim of the program is for students to acquire skills and knowledge that will lead them to the staffing of executive positions in the Front Office Management Department . The teachers of HotelBrain Academy with their valuable experience will guide you in modules such as Front office, Guest Relations and Housekeeping Department with continuous Case Studies that will be implemented in the Academy and in Group hotels.
- Reception – Reception
- Customer service
- Arrivals – Departures
- Pricing policy
- Guest Relations
- Guest Loyalty Club
- Reservations Department
- Allotment – Corporate clients
- Applications with PCs
- Housekeeping Department
- Safety and hygiene in the hotel area
- Electronic Access System to the Rooms
Dimitra Koukaki
Dimitra Koukaki is a certified Professor of Tourism & Hotel Business and International Hospitality Expert with many years of international professional experience in Switzerland, Cyprus and Greece. She is a graduate of the Thessaloniki School of Tourism Professions and the DCT International Hotel & Tourism Management School in Switzerland.
She has extensive experience in five-star hotel businesses such as Porto Carras Grand Resort, Athens Holiday Inn, Astir Palace Vouliagmenis, Classical Hotels Daskalantonakis Group and Athens Imperial Hotel, as a Front Office Shift Leader and as a Reservations Agent. Having developed many skills such as good interpersonal - personalized relationships, customer-centric philosophy, analytical thinking, direct decision-making, methodical and organizational skills, she stands out for her dynamic offering in the Tourism industry.
Recently, she took on a new challenge, that of imparting experience and knowledge in the field of training with particular emphasis on the development of professional skills such as effective communication and customer service, teamwork and leadership, thus helping students to acquire professional behavior and proper hotel education.
Emmanuela Kouyoumitzaki
Emmanuella Kougioumitzakis is a graduate of the School of Tourism & Hotel Management of the National & Kapodistrian University of Athens with many years of professional experience.
He has extensive experience in five star Hotels such as Patmos Aktis Suites & Spa, Atlantica Kalliston Resort, Fodele Beach & Water Park Holiday Resort, Stella Island Resort & Spa as Front Office Shift Leader and Reservations Agent. Having developed many skills such as good interpersonal - personalized relationships, customer-centric philosophy, analytical thinking, direct decision-making, methodicality and organization.
It has now taken on a new challenge, that of transferring experience and knowledge in the training part, with particular emphasis on the development of professional skills such as effective communication and customer service, teamwork and leadership, thus helping students to acquire a professional attitude and proper hotel education.
Students at the end of the program will be certified with a Certificate of Attendance from the Lifelong Learning Center (LLL) HotelBrain Academy.
HotelBrain Academy is a certified by the Ministry of Education and the EOPPEP Lifelong Learning Center (K.D.V.M. (license no. 29755/K6/15.3.2023 - Gazette B 1792/2023).
With your participation in the program you are entitled to free participation in the"Career Days" that HotelBrain Group implements every year, where you will meet and talk to the Managers of all 110 hotels of the Group.
